Thank you for your purchase at our store.
All items have a processing time of up to 10 days and are shipped through Australia Post. If you have any questions or concerns regarding shipping please contact us at firstname.lastname@example.org.
If you are unhappy with an item please contact us so we can work together to resolve the issue. If you are satisfied with our items we would truly appreciate you taking the time to leave us a review via our products page.
We have a 30 day return policy on all non-personalised products, which means you have 30 days after receiving your item to request a return. Please note we are unable to accept returns or refunds on personalised items.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We may update this policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. If you have a question or concern regarding shipping and returns, please contact us at email@example.com.
Last updated: May 2021